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夏邑“行风热线”架起干群“连心桥”
2014-07-02 14:20:17

 “农资市场监管,咱工商部门有哪些新举措?”“我们开展了‘红盾护农’行动,在春耕和‘三夏’季节,适时组织农资市场专项执法行动,重点加强了对化肥、农药、种子、农机具等市场的专项治理,着力维护了农民消费者的合法权益。”这是昨日夏邑县工商局局长程亚涛耐心向县人大代表、政协委员解答的一段对话。字里行间流露着服务群众、贴心为民的真实情感。

  为切实解决联系服务群众“最后一公里”问题,进一步畅通“民情”渠道,密切党群、干群关系,该县以“行风热线”为抓手,倾听民情,受理群众咨询、投诉,积极帮民排忧解难,架起了党和政府与群众的“连心桥”。目前,“行风热线”已接听社会各界来电78个,解答政策咨询62个(次),解决群众反映热点难点问题16个。

  该县把“行风热线”作为深入开展教育实践活动的一个重要载体,强化措施,努力打造成该县的一个精品、亮点。坚持“一把手”上线。全县职能部门的“一把手”亲自上线,轮流走进直播室,通过热线电话与群众直接交流,接受群众咨询,对群众提出的问题能当场答复的当场答复,不能当场答复的,说明原因,限期答复。同时,在解答问题咨询中,宣传政策,介绍职责,公布承诺。

  健全规章制度。为提高“行风热线”工作水平,该县建立健全了联席会议、答复回访、责任落实、信息反馈等配套制度,使上线、接听、受理、转办、承办、催办、回复、反馈、评估有章可循。 严格管理运行。对“行风热线”播出时间、次数和上线人员进行调整,由每周一次改为每周二、五两次,每次一至两个单位上线,时间为早7点30分至8点;对无故不参加“行风热线”的单位,县纪委监察局进行通报批评;对群众投诉的问题,县纠风办督促有关单位及时办理,并邀请行风评议代表进行监督,根据投诉问题处理情况和群众满意度,对上线单位进行评比,定期通报评比情况。

 

 
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